About ITSO Services
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Membership of ITSO
A single membership of ITSO (by ISL) to represent all the non-smart authorities who will join ISL as their representative body.
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Licensed Operator
ISL to be the ITSO Licensed Operator and thus facilitate the operation of ITSO concessionary pass issuing by registering shells, products, etc. on behalf of the authorities.
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User support/training
One stop shop for ITSO support issues for the 'non-smart' Travel Concession Authorities.
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ISAM provision
Procurement of ISAMs for pass issuing and other services.
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ITSO Asset Management (AMS) service
ISL as the Contracting Authority for the required AMS to service pass issuance and other ITSO based activities.
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A Concessionary Transaction Collection (CTC) and a Concessionary Transaction Depository (CTD) service
ISL as the Contracting Authority for TCT/CTD Services. i.e. when a non-smart TCA issues a pass and when this pass is used in a smart area transactions will be created. This service will act as the back office for the non smart authorities and will collect and store these transactions which will be held in the form of shell and product accounts.
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Stop list processing
To agree a process and then administer hot listing of cards (passes) and the products contained therein on behalf of the non-smart authorities.
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Customer Help desk
Call 0121 634 2758 or e-mail helpdesk@itsoservices.org.uk Provision of a second line help desk to support Authority help desks in end user support and certainly for the Authorities themselves relating to ITSO queries
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Card validtion service
The current DfT proposals for the Framework Agreement withsuppliers includes batch sampling of card production. For further information about validation please go to www.itso.org.uk/validation.asp
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